Missing or incorrect employee data

Issue: Missing Social Security Numbers (SSNs), incorrect addresses, or incomplete tax filing statuses.
Solution: Ensure all employee profiles are complete with accurate data, including SSNs, addresses, and tax filing statuses. Ensure new employees have an employee profile created in Salaris in addition to SocialSchedules and are sent the onboarding link (or use the SocialSchedules mobile app) to onboard.

Missing timecards

Issue: Timecards for hourly employees are missing from payroll.
Solution: Ensure all timecards for the pay period are approved in advance of payroll being run. Only approved timecards are imported into Salaris. Also confirm that all hourly workers have their Salaris and SocialSchedules profiles linked. If unlinked, timecards that trickle through from SocialSchedules cannot be mapped to a Salaris employee for payment purposes.

Issue: Employees have incorrect timecard data, for example hours worked.

Solution:

Ensure managers review and make appropriate edits as needed before approving timecards. All timecard data is stored in the labor management system (e.g., SocialSchedules, Workforce Management etc.).
If changes are made to timecards, confirm they have been reapproved and then reimport timecard data into Salaris payroll. Note: reimporting timecards will not overwrite any manually entered tips.

Issue: Employees have incorrect pay rates set.
Solution: Verify hourly pay rates for positions and individual employees in the labor management system (e.g., SocialSchedules, Workforce Management etc.) before processing payroll.

Issue: Positions exist with a $0 hourly rate.
Solution: Check all positions assigned to employees have an hourly rate greater than $0 (minimum wage or above).
Refer to this article for updating an employee's position rate.

Issue: Incorrect tips are shown against employee earnings
Solution: Check the Tip Setting in Salaris and confirm a) if tips are being imported into Salaris, and b) if they are being paid through Salaris. If not being sourced from timecards, tips can also be manually entered during the run payroll process.

Issue: Taken paid leave is not reflected against employees
Solution: Paid leave must be earned manually against individual employees during the run payroll process.

Issue: Incorrect tax rates, missing tax codes, or exemptions not applied correctly.
Solution: Review tax setups for accuracy, including federal, state, and local taxes. Confirm that exemptions and deductions are applied correctly.

Issue: Incorrect pre-tax or post-tax deductions, such as health insurance or garnishments.
Solution: Ensure benefit and deduction setups match the employer’s system of record. Review recent changes to benefit plans or garnishment orders.

Issue: Payroll is not approved by the required deadline, delaying payments.

Solution:

If missed,
1. consider funding payroll via wire transfer to ensure timely payments
2. consider manual payments for this payroll (i.e., pay with paper check or Zelle)
3. change payment date
In future,
1. monitor approval deadlines closely
2. review the bank holiday list to see which future payroll dates in your schedule may be impacted

Issue: Employer bank accounts lack sufficient funds, or incorrect bank details are provided.

Solution:

Resolve failed fundings promptly via wire transfer or retry ACH debits. Ensure employer bank accounts are set up correctly for outgoing debits and have sufficient funds.

Issue: Employee bank rejected payment details for bank

Solution:

If you have received a notification regarding a failed direct deposit, confirm one of the following:
1. The employee has entered different account details than the ones that failed, or
2. The employee's bank has verified in writing that the account is ACH-enabled and the account number is correct as entered.
Contact once that is completed, contact support via live chat or email and the payment can be reprocessed.
1. Alternately a paper check can be issued.