Issue: Missing Social Security Numbers (SSNs), incorrect addresses, or incomplete tax filing statuses.

Solution: Ensure all employee profiles are complete with accurate data, including SSNs, addresses, and tax filing statuses. Ensure new employees have an employee profile created in Salaris in addition to SocialSchedules and are sent the onboarding link (or use the SocialSchedules mobile app) to onboard.

Issue: Timecards for hourly employees are missing from payroll.

Solution: Ensure all timecards for the pay period are approved in advance of payroll being run. Only approved timecards are imported into Salaris. Also confirm that all hourly workers have their Salaris and SocialSchedules profiles linked. If unlinked, timecards that trickle through from SocialSchedules cannot be mapped to a Salaris employee for payment purposes.

Issue: Employees have incorrect timecard data, for example hours worked.

Solution: Ensure managers review and make appropriate edits as needed before approving timecards. All timecard data is stored in SocialSchedules.

Issue: Employees have incorrect pay rates set.

Solution: Verify hourly pay rates for positions and individual employees before processing payroll.

Issue: Positions exist with a $0 hourly rate.

Solution: Check all positions assigned to employees have an hourly rate greater than $0 (minimum wage or above).

Refer to this article for updating an employee's position rate.

Issue: Incorrect tips are shown against employee earnings

Solution: Check the Tip Setting in Salaris and confirm a) if tips are being imported into Salaris, and b) if they are being paid through Salaris. If not being sourced from timecards, tips can also be manually entered during the run payroll process.

Issue: Taken paid leave is not reflected against employees

Solution: Paid leave must be earned manually against individual employees during the run payroll process.

Issue: Incorrect tax rates, missing tax codes, or exemptions not applied correctly.

Solution: Review tax setups for accuracy, including federal, state, and local taxes. Confirm that exemptions and deductions are applied correctly.

Issue: Incorrect pre-tax or post-tax deductions, such as health insurance or garnishments.

Solution: Ensure benefit and deduction setups match the employer’s system of record. Review recent changes to benefit plans or garnishment orders.

Issue: Payroll is not approved by the required deadline, delaying payments.

Solution: Monitor approval deadlines closely. If missed, consider funding payroll via wire transfer to ensure timely payments.

Issue: Employer bank accounts lack sufficient funds, or incorrect bank details are provided.

Solution: Resolve failed fundings promptly via wire transfer or retry ACH debits. Ensure employer bank accounts are set up correctly for outgoing debits and have sufficient funds.