Support Channel | When to Use It | Examples of Questions |
FAQ and Help Articles | For quick self service answers | How to find pay stubs or W2s. How to reset a password. How to update personal info. How to navigate the app. Common troubleshooting steps. |
Live Chat Bottom right corner of this screen
M-F 7am-4pm PT / 10am-7pm ET | For real time guided help when articles are not enough | Trouble completing a task. Issues with account setup. Confusion about pay periods or time tracking. Need step by step help. |
Phone Support
M-F 7am-4pm PT / 10am-7pm ET | For urgent, complex, or sensitive issues that need immediate attention | Missing or incorrect pay. Account lockouts that cannot be fixed online. Issues affecting multiple employees or locations. Time sensitive payroll concerns. |
Email Support | For non urgent questions that need detailed explanation or attachments | Requesting documentation. Reporting non urgent issues. Submitting screenshots or files. Follow up questions that do not need immediate response. |
Need help?
For definitions of the columns in this report, refer to our Payroll Glossary.
If you have questions or need assistance, please contact Salaris Payroll Support. We’re here to help.