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Support Channel	When to Use It	Examples of Questions
FAQ and Help Articles	For quick self service answers	How to find pay stubs or W2s. How to reset a password. How to update personal info. How to navigate the app. Common troubleshooting steps.
Live Chat Bottom right corner of this screen M-F 7am-4pm PT / 10am-7pm ET	For real time guided help when articles are not enough	Trouble completing a task. Issues with account setup. Confusion about pay periods or time tracking. Need step by step help.
Phone Support +1(888) 465-1572 M-F 7am-4pm PT / 10am-7pm ET	For urgent, complex, or sensitive issues that need immediate attention	Missing or incorrect pay. Account lockouts that cannot be fixed online. Issues affecting multiple employees or locations. Time sensitive payroll concerns.
Email Support [email protected]	For non urgent questions that need detailed explanation or attachments	Requesting documentation. Reporting non urgent issues. Submitting screenshots or files. Follow up questions that do not need immediate response.